Start with a good question.

A tax knowledge portal with a private library and access to the team. Articles provide general information. An individual answer requires establishing the facts and scope; a detailed analysis or opinion may require a separate paid engagement.

The first simple, short consultation is free. The team assesses whether the question fits this scope; extensive document analysis and formal opinions are excluded. An enquiry reserves handling but does not itself consume the consultation. An organisational reply or request for clarification does not consume it. When the substantive first consultation has been provided, the team confirms completion and the account displays its status and date.

The first short consultation is available once per person — including where the earlier conversation took place by phone, by email or in person. A new account, re-registration or a different address does not grant another one. The team verifies the entitlement before answering; further questions are treated as enquiries about further assistance. You may ask for an incorrect record to be corrected.

We aim to reply within 7 working days. This is an administrative target, not a promise to resolve every matter within that period. Do not rely on the portal for urgent legal or tax deadlines without a separate agreement. Detailed work has its own agreed scope and timetable.

This version does not accept portal attachments. Agree a document-transfer method with the team by email. In an enquiry include only what is necessary; do not enter passwords, full documents, sensitive personal data or unnecessary third-party data. Ordinary email is not an encrypted document vault.

No. Accounts, reading history, optional statistics and newsletters have separate controls. A newsletter sequence, including offers for paid publications, starts only after separate consent and email confirmation. Unsubscribing does not delete your account.

Your notes are private in the interface; handling a case does not give the team access to them. You may explicitly attach a copy of a selected note to a question. Technical operation is governed by the privacy policy; this is not a claim of end-to-end encryption.

Public material and portal legal documents are available in Polish, English, German, Chinese and Korean. The client account is available in all five languages; the administration interface is Polish. State your preferred reply language in your message. You do not need to visit our office to use the account.